Jeff Sussna – Medium

Jeff Sussna

Manifesto for Outcome-Driven Agile Software Delivery

We are uncovering better ways of creating customer value by doing it and helping others do it. Through this work we have come to value:

Oct 21, 2021

Oct 21, 2021

STEM Considered Harmful

Recently a few of us were comparing notes about working in high-tech after having studied liberal arts in college. The discussion led me…

Mar 1, 2021

Mar 1, 2021

Valuing Benefit Over Outcomes

Lately I’m seeing numerous discussions of “outcomes over outputs”. I’m finding the use of the term “outcome” a bit confusing. It seems to…

Sep 15, 2020

Sep 15, 2020

How I Fixed Remote Presenting With Only an iPhone

I recently delivered my first formal remote presentation since the pandemic began. I wanted to make a modest investment to spruce up how I…

Jul 30, 2020

Jul 30, 2020

Coemergent Pandemic Blues

Bravery.

May 9, 2020

May 9, 2020

Visible Promises: How to Move Fast without Breaking Things

Companies in every industry are under pressure to move faster while at the same time delivering coherent customer experiences. They need…

Aug 9, 2018

Aug 9, 2018

Google and the Subtle Usurpation of Humanity

My concerns about Google Duplex go deeper than the ethics of machines masquerading as humans. The underlying rationale for the project…

May 10, 2018

May 10, 2018

Judge Autism By What We Have, Not What We Lack

I recently attended a conference talk about empathy. In it, the speaker made the claim that “everyone can empathize, except maybe people…

May 3, 2018

May 3, 2018

Published in
NYC Design

How to Not-Build the Right Thing

Methodologies such as Design Thinking, Agile, and Lean Startup all try to answer the question of how to build the right thing in the right…

Apr 23, 2018

Apr 23, 2018

Don’t Deliver Value. Create Benefit.

Agile focuses on removing obstacles to continuously delivering value. This motivation is worthy, but subtly reinforces an obsolete approach…

Jan 12, 2018

Jan 12, 2018

Jeff Sussna

Jeff Sussna

I help SaaS delivery teams & executives meet the demand for continuously evolving value & dependability. https://www.sussna-associates.com

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