Jeff SussnaManifesto for Outcome-Driven Agile Software DeliveryWe are uncovering better ways of creating customer value by doing it and helping others do it. Through this work we have come to value:Oct 21, 2021Oct 21, 2021
Jeff SussnaSTEM Considered HarmfulRecently a few of us were comparing notes about working in high-tech after having studied liberal arts in college. The discussion led me…Mar 1, 2021Mar 1, 2021
Jeff SussnaValuing Benefit Over OutcomesLately I’m seeing numerous discussions of “outcomes over outputs”. I’m finding the use of the term “outcome” a bit confusing. It seems to…Sep 15, 20201Sep 15, 20201
Jeff SussnaHow I Fixed Remote Presenting With Only an iPhoneI recently delivered my first formal remote presentation since the pandemic began. I wanted to make a modest investment to spruce up how I…Jul 30, 2020Jul 30, 2020
Jeff SussnaVisible Promises: How to Move Fast without Breaking ThingsCompanies in every industry are under pressure to move faster while at the same time delivering coherent customer experiences. They need…Aug 9, 2018Aug 9, 2018
Jeff SussnaGoogle and the Subtle Usurpation of HumanityMy concerns about Google Duplex go deeper than the ethics of machines masquerading as humans. The underlying rationale for the project…May 10, 20181May 10, 20181
Jeff SussnaJudge Autism By What We Have, Not What We LackI recently attended a conference talk about empathy. In it, the speaker made the claim that “everyone can empathize, except maybe people…May 3, 20186May 3, 20186
Jeff SussnainNYC DesignHow to Not-Build the Right ThingMethodologies such as Design Thinking, Agile, and Lean Startup all try to answer the question of how to build the right thing in the right…Apr 23, 20181Apr 23, 20181
Jeff SussnaDon’t Deliver Value. Create Benefit.Agile focuses on removing obstacles to continuously delivering value. This motivation is worthy, but subtly reinforces an obsolete approach…Jan 12, 20183Jan 12, 20183