Jeff SussnaManifesto for Outcome-Driven Agile Software DeliveryWe are uncovering better ways of creating customer value by doing it and helping others do it. Through this work we have come to value:1 min read·Oct 21, 2021----
Jeff SussnaSTEM Considered HarmfulRecently a few of us were comparing notes about working in high-tech after having studied liberal arts in college. The discussion led me…4 min read·Mar 1, 2021----
Jeff SussnaValuing Benefit Over OutcomesLately I’m seeing numerous discussions of “outcomes over outputs”. I’m finding the use of the term “outcome” a bit confusing. It seems to…2 min read·Sep 15, 2020--1--1
Jeff SussnaHow I Fixed Remote Presenting With Only an iPhoneI recently delivered my first formal remote presentation since the pandemic began. I wanted to make a modest investment to spruce up how I…2 min read·Jul 30, 2020----
Jeff SussnaVisible Promises: How to Move Fast without Breaking ThingsCompanies in every industry are under pressure to move faster while at the same time delivering coherent customer experiences. They need…3 min read·Aug 9, 2018----
Jeff SussnaGoogle and the Subtle Usurpation of HumanityMy concerns about Google Duplex go deeper than the ethics of machines masquerading as humans. The underlying rationale for the project…3 min read·May 10, 2018--1--1
Jeff SussnaJudge Autism By What We Have, Not What We LackI recently attended a conference talk about empathy. In it, the speaker made the claim that “everyone can empathize, except maybe people…4 min read·May 3, 2018--6--6
Jeff SussnainNYC DesignHow to Not-Build the Right ThingMethodologies such as Design Thinking, Agile, and Lean Startup all try to answer the question of how to build the right thing in the right…2 min read·Apr 23, 2018--1--1
Jeff SussnaDon’t Deliver Value. Create Benefit.Agile focuses on removing obstacles to continuously delivering value. This motivation is worthy, but subtly reinforces an obsolete approach…2 min read·Jan 12, 2018--3--3